Turtlevans hire the VW California Coast to the customer subject to this agreement. By signing a copy of these terms and conditions the customer conﬁrms that they will strictly comply with the terms of the agreement between us.
The customer must not transfer, assign, or sublet the beneﬁt of the agreement, or claim in any circumstance to own the vehicle or to have rights over it beyond those conferred by this agreement. Turtlevans permits the customer to use the vehicle only upon the terms and conditions of this agreement.
At the time of booking a 50% non-refundable deposit is payable. Payments can be made by debit or credit card.
The balance of the hire charge is due 28 days (4 weeks) before the ﬁrst day of hire.
Before customers can depart with the vehicle they must review and sign the rental agreement.
By signing the rental agreement customers accept the conditions set out in this document.
All drivers must:
On collection of the vehicle, customers driving the vehicle must present:
On collection of the vehicle, customers must pay a refundable security deposit. The amount of deposit is set out by our insurance company at £500 for those aged between 25 & 70 and £750 outside of this range.
The deposit is taken as security to cover:
The customer must irrevocably authorise Turtlevans to deduct from the security deposit any amounts due by the customer to the Turtlevans arising out of this agreement.
The security deposit will be refunded in full within 5 working days of the vehicle being returned on time, to the correct location, undamaged, with a clean interior, a full tank of fuel and all ﬁxtures and ﬁttings in good condition.
We reserve the right to retain:
All transactions under this agreement are conducted in pounds sterling. Due to exchange rate ﬂuctuations, there could be some variance between the amount initially debited against the customer’s payment card and the amount refunded. The customer agrees to release Turtlevans from any liability for such variance.
Turtlevans are responsible for
The customer is responsible for
The customer must not
In the event of an accident, the customer must
Should the vehicle breakdown, the customer must
Turtlevans do not accept liability for any costs arising from accident, breakdown or any other cause, such as replacement vehicle costs or accommodation costs.
Turtlevans will endeavour to offer a suitable replacement vehicle or refund lost hire days. Customers are advised to take out their own travel and personal effects insurance.
The 50% booking deposit is non-refundable.
If the customer fails to pay the full cost of the booking 28 days prior to hire, then the booking will be cancelled and any booking deposit paid will be retained.
If the customer fails to collect their vehicle on the agreed date and within the agreed times, it will be assumed that the customer has cancelled their booking and no refunds will be made.
In the event of the customer cancelling the booking, booking deposits are not transferable to alternative hire dates.
If the customer is unable to produce the required documentation at the time of vehicle collection preventing the vehicle hire from proceeding, the cancellation policy will be enforced.
In the event that the hire vehicle is unavailable for reasons beyond the control of Turtlevans, such as the vehicle has been damaged in an accident or is undergoing urgent mechanical repairs, then Turtlevans will endeavour to ﬁnd a replacement option, offer alternative hire dates, or provide a full refund.
Turtlevans do not accept responsibility or pay any compensation for any additional losses beyond the hire cost.
The customer acknowledges that Turtlevans may terminate this agreement and repossess the vehicle at any time, without notiﬁcation to the customer, and that the customer will pay any reasonable costs of repossessing the vehicle in the event that
Parking for 1 vehicle at Turtlevans’s premises is permitted during the hire period, however Turtlevans accepts no liability whatsoever for any loss or damage caused to your vehicle. The customer is responsible for ensuring that their vehicle is appropriately insured.
As part of the booking process, Turtlevans will collect personal information such as your name, email address, postal address and telephone number. This information is necessary for booking and insurance purposes. None of this information will be passed on to any third parties (other than Turtlevans’s insurance company). Payment details are processed through a secure system.